Privacy policy

Contact form. When you send a request through our contact form, we receive the details you choose to enter: your name, email address, phone number, ZIP code, project type, preferred contact method and your message.

Kitchen configurator. While you design in the 3D configurator, your choices are kept in your browser, for example in the page address so you can share a link. They reach us only if you request a quote, in which case a summary of your configuration is sent with your contact details.

Email fallback. If our form cannot deliver your message, it opens a prefilled email in your own email app instead. Nothing is sent until you press send, and the message then travels through your email provider to our inbox.

Email, phone and visits. If you email, call or visit our showroom, we keep what you share so we can help with your project, such as plans, photos and measurements.

Technical data. Like most websites, our hosting provider records basic technical data when pages are requested, such as IP address, browser type, the page requested and the time, to deliver the site securely and diagnose problems. We do not use advertising or tracking cookies on this website.

We use your information to answer your inquiry, prepare designs and quotes (see our design process), schedule showroom visits, manage orders and deliveries, and keep you updated about your project. We may also use it to keep records required by law and to protect our website from misuse.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use it to make automated decisions about you.

We share information only with service providers that help us operate, for example the service that delivers form submissions to our inbox and our website host, and only as needed for that purpose. When you order a kitchen, we share the details needed to manufacture, ship and deliver it; order details are shared with the manufacturer, Nolte Küchen in Germany, to build your kitchen, and, if you ask us to coordinate installation, the details the installers need.

We may also disclose information where required by law or to protect our rights, or as part of a sale or reorganization of our business.

Our contact page offers a Google Map that loads only after you choose to display it. When it loads, Google may collect data under its own privacy policy. Links to Instagram, Facebook and Google take you to those platforms, which have their own policies.

We keep inquiry information for as long as needed to respond and to manage any resulting project, and project records for as long as the law requires. We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure.

If you are a California resident, we honor the rights described in the California Consumer Privacy Act, as amended: the right to know what personal information we collect, use and disclose; to access a copy of it; to correct it; to delete it; and to opt out of its sale or sharing, although we do not sell or share it. You also have the right not to be discriminated against for exercising these rights. We do not collect sensitive personal information for the purpose of inferring characteristics about you.

To make a request, email info@novahausdesign.com or call +1 (213) 776-0000. We will verify your request using information we already hold, confirm receipt within 10 business days and respond within 45 days. You may use an authorized agent, who will need your written permission. Browser signals such as Global Privacy Control are respected, but because we do not sell or share personal information, they do not change how we handle your data. Our website does not track you across other sites, so it does not change its behavior in response to Do Not Track signals.

This website is intended for adults planning a home project. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.

We may update this policy as our website or services change; the effective date at the top of the page shows the current version. Questions or requests: NOVAHAUS Design Inc., 614 W. Colorado Street, Glendale, CA 91204, info@novahausdesign.com, +1 (213) 776-0000. You can also reach us through our contact page, or read more about NOVAHAUS.